INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Can I modify/cancel my order?
Contact pueasyadulttoys@gmail.com within 24 hour with your order #. Changes are not guaranteed once shipped.
Why was my order declined?
Common reasons:
- Age verification failed (ID not matching billing details)
- High-risk country restriction (e.g., UAE, Saudi Arabia)1
- Payment security trigger (use the same billing/shipping address).
Can I return opened products?
Hygiene policy: Unopened, factory-sealed items only. Returns require:
- Proof of purchase
- Original tamper-evident seal intact.
How long do refunds take?
- Credit cards: 3–5 business days
- Crypto: 24 hours (to original wallet).
Are your products body-safe?
All products:
- FDA-compliant silicone (non-porous)
- Phthalate-free & non-toxic
- CE/RoHS certified (EU standards).
INFORMATION ABOUT US